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Client Overview

CoreSync is a B2B SaaS company offering enterprise integration tools. As their client base grew, so did the demand for better product documentation, onboarding materials, and support content — all managed through a centralized CMS.

Solutions Provided

• Custom CMS for documentation and help center content

• Dynamic templates for API guides, tutorials, and release notes

• Versioning and changelog system for product updates

• Search-optimized content structure for faster self-service support

• Team-based roles for engineers, writers, and support leads

Results Achieved

• 50% drop in support ticket volume through improved self-serve docs

• 3x faster documentation updates after product releases

• Increased customer satisfaction by 35%, driven by better UX

• Replaced 3 siloed systems with one CMS-powered knowledge base

• Saved $110,000 per year on support and content management costs